Training

New hire to first call

Invite someone, and the academy trains them on VCP's playbook, runs mock game plan calls with a simulated veteran, scores readiness, and puts them in the rotation once certified.

  1. 01

    Invite

    One email, one role

  2. 02

    Learn

    Playbook lessons in order

  3. 03

    Mock calls

    Case AI plays a veteran

  4. 04

    Certify

    Readiness score clears the bar

  5. 05

    Assign

    Round-robin into the queue

The academy

B6Staff invite, role assignment, AI mock calls, readiness scoring, certification, round-robin assignment, and a payroll profile draft for VCP's approval.